For best. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Can you confirm if you've been able to sign in previously? Malware is a type of malicious software, designed to infect your device to manipulate or damage it. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago Contact the site operator for further help. 0 that contains your default network information. Sorry to hear you're having some issues with signing into your online account. . 1. Forum; Apps. The iPhone can access recordings, but the 2 iPads cannot. org. Reply. Options. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. 100. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Virgin Media. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. on 20-08-2018 08:53. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. My Virgin Media App. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Try computers with Cisco’s OpenDNS using 208. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. 88K views 5 years ago. Get NordVPN - the #1 VPN for Virgin Media. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 25-02-2023 13:20 - edited 25-02-2023 13:25. Settings to enter. Manage Your Account. Options. I am also experiencing the same issue. NordVPN – Extensive server network. com 9. Click on this and you'll see my message. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 8. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 168. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 9. Just sign in to My Virgin Media and change your settings. com. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Networking and WiFiI go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. Gateway 192. If you would like the Web Safe settings changed, let us know as this can be a work around for now. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I have added the categories to block but it will not allow me to add. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. If it’s not a technical issue you need help with then we’re here to support you on. We would like to show you a description here but the site won’t allow us. If your site is blocked by a majority of ISPs, it may be that there is a. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. 1. I'm going to send you a private message, so we can look into this for you. 99. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Options. Mobile customers can also use the app to keep on. Take a look at the pull-out tab on the side of the Hub 3. nslookup protonvpn. All seem okay. 255. Unbelievably the virgin media instructions for switching on web safe don’t work - how do I switch on web safe? Unable to manage web safe settings- just get a page selling another service- funny that!. Switched On Families. If you're a Virgin Fibre customer, when you register. 1/help for specific device where Web Safe is not working. Web Safe turned off but still blocking websites. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Have a look in the Virgin Media online account. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. Changing DNS on your device is the best option VM have other DNS 194. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Stay safe online. Enter your credentials and press OK to log into the router settings menu. 8. All devices would need to be re-connected to the WiFi. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. This is a fast and very easy trick that can work even if you're not a Virgi. 168. Welcome to the community and thanks for taking the time to post your issue on the forums. It's the same for virus safe and child safe. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. Here you’ll find all the help you need for Virgin Media related problems and issues. Hi Ryan, Thanks for posting and welcome to our community 🙂. My email header says that my network settings prevent content from loading privately. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. These are two settings – Virus Safe and Child Safe. We give all our customers a complete, market leading security package called Virgin Media Security,. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. To get around this, you need to turn Web Safe off. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. e. com under Blocked Websites section and then select Add. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Qurento. Should the issue persist post back here to have issue flagged to the forum team. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Expand the Email option. You need to disable Web Safe. Qurento. . Shaun0963. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. on 13-06-2022 11:42. If you changed the computer's network settings to use any Public DNS does that re-gain access. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 88K views 5 years ago. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Hi. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. 15-02-2023 21:11 - edited 15-02-2023 21:15. Move message to Spam folder (default) Flag a message as. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Click: Settings. The VM forum team might be able to help. If it’s not a technical issue you need help with then we’re here to support you on. 1. From there the Web Safe can be accessed and configured. 1. Open any browser and, in the address bar, type Virgin Media IP address — 192. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Manage Your. I can look into doing this for you, I will send you a PM. These are two settings — Virus Safe and Child Safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Click on Plan and device. 168. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Options. on 06-05-2023 22:30. Back up your device using iCloud or your computer. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Access your bills, diagnose faults and manage your package. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Information on how to use Web Safe can be found here. 100. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Any help appreciated. Move message to Spam folder (default) Flag a message as. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. I did try to access a restricted site over the WIFI and. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. We think it’s a great way for you to control what your kids see on the web. And we don’t mean wrapping them in bubble wrap. Also check the. For best protection, we recommend using Virgin Media Internet Security and Web Safe. 1 or 192. 1. Options. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. VirginMedia. net, pubg. 48. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. IP address 192. Here you’ll find all the help you need for Virgin Media related problems and issues. Makes sure your dns settings on your computer are manually set - 8. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Options. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". 0 you will need to use 192. The appearance of Web Safe has changed slightly in the last few days. not the VM Hub. Having the same problem on multiple devices. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. You need F-Secure SAFE – our award winning internet security package. on 27-08-2023 09:39. More about Web Safe. Name. Virgin Media Web Safe allows you to restrict certain types of. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. 220. My child safe settings are off but are currently blocking sites regardless. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I have 3 devices. Makes sure your dns settings on your computer are manually set - 8. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. The easiest way to access websites blocked by your ISP is by connecting to a VPN. 1. 8. in Security matters yesterday; Web Safe Parental Control Not Working. AS Name. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHere is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. e. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Login to the Virgin Media online account and check the Web Safe settings. A. Child Safe switched OFF but blocking sites. resolved IP Address is 185. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Web Safe is not automatically turned on for customers joining before this date. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Apply the Public DNS to the computer / device / your own Router i. There have been a few complaints about this recently. 5. by VirginMedia on 20-08-2018 08:53. I called VM and after waiting nearly an hour the person on the end of the phone reassured. Tech Chatter. 0 Kudos. Access your bills, diagnose faults and manage your package. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. If you want to know more, the updated sections are 6. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. A new secure password will be generated for you. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. Your previous Web Safe settings will remain active. 9. Virgin Mobile. 8 and/or 1. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Stream from Virgin Media. Reply. 1 — the Internet’s. 222. All devices would need to be re-connected to the WiFi. Community Natter. . 168. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. , S. Preferred DNS 192. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Method 2: Flush DNS Cache. These changes affect all Virgin Media email addresses ending in the. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. 11; 0; 0; rikthemonk. 67. Phone. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . I have web safe switched off but still certain sites wont load. 67. 100. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. These are two settings — Virus Safe and Child Safe. - 5083340. 4. co. It shows that it is ‘on’ but doesn’t block any websites at all. The VM website is constantly being tweaked. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. When prompted, enter the settings. VPN Apps for all devices and unlimited simultaneous connections. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. I am shown “cannot access to the server”. My Virgin Media, making managing your account easier with all your information in one place. saved changes reverting without obvious cause. 100. Apply the Public DNS to the computer / device / your own Router i. Afterward, click Apply and save your settings. . Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 8K; 276;. I have switched off-on-off the web safe settings. ExpressVPN. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. 1 Kudo. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. com IMAP Port. on 27-07-2022 14:17. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Here you’ll find all the help you need for Virgin Media related problems and issues. Changing DNS on your device is the best option VM have other DNS 194. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. View Apps > Web Safe > manage your Web Safe settings - takes. Account settings ; About us ;. 8 & 8. 8) and this will bypass the websafe filter. . It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Open Advanced settings. The WebSafe issues started a few weeks ago. My Virgin Media App. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Anyway, I recently moved house (August) and kept the same package. Click here to view more details on content filters from Virgin Media’s Web Safe. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. on 18-01-2023 20:59. Options. 1 or whatever else you like. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 8. 0. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. . The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. try going to if Web Safe is on this site should be blocked. Navigate to the My Apps tab and select Web Safe from the menu. 67. 222. com. No bank or credit card details are required for the trial. With parental controls, you can customise the settings that will control the web. Click: My Apps. 8 and/or 1. 4. please try again and on the app it just goes to a pagew that does not load. We can't update your Web Safe settings at the moment. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 159. That's all well and good, but it means people looking. They come in all shapes and sizes, from stand-alone software. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. BTW is there a reason why you are access the old site page for Web Safe?. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. There's no firewall settings that I can see, and one time I got to see a page saying. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Could I request for some intervention from any of the admin to. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Select SPAM Settings. 1. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Remember that parental control settings are only one part of online safety. Security matters. Just sign into My Virgin Media and. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. I am trying to turn on the web safe settings but it's not working. laptop. Tap Install Now. Virgin Media.